When looking for a company to do business with or to provide services to yourself or your business, it can be easy to go straight for the big players on the market, bypassing smaller businesses in favour or larger corporations.
However you could easily be losing out by not considering working with a smaller partner, as, from the quality of service that they provide to the prices that they can offer small businesses have a huge amount to offer in any situation.
Knowing who you’re dealing with
One of the main advantages of working with a small business is knowing exactly who you’re dealing with.
If you contract a large company to provide services or goods for your business, there’s a good chance that every time you call up to make an inquiry, a complaint or an order, you’ll be speaking to a different person.
For much of the time this may not be an issue, but if you have a serious problem, then it can be difficult to work out who is ultimately responsible for sorting it out.
This can cause delays and be incredibly frustrating, especially if you end up getting passed round from office to office and endlessly put on hold.
Building a relationship
In a smaller business, you’re much more likely to talk to the same person or couple of people every time you call the company.
Over time they should get to know both you and your requirements, so that you don’t have to repeat yourself or introduce yourself every time you communicate with them.
As your relationship builds, it will help your business to work smoothly, and if any problems do arise, you should find that they are dealt with quickly and professionally.
Helping a small business to grow
Another great thing about working with a small business is the satisfaction of helping it to grow and develop.
The business that you bring to a small company will inevitably help it to expand, and if you were one of the first or early clients, then you’ll see the effects of this expansion and reap the rewards of improved services and resources.
Though big companies may have a huge range of resources at their finger tips and the financial backing to create competitive price structures, small businesses, without the large overheads incurred by big companies, should be able to offer you a really great service a very affordable price.
As they’ll want to bring in all the business that they can, they should be more flexible than big companies about their pricing structure and what they can offer, so always call up to speak to someone in person.
All business aim to expand over time, so you can be fairly sure that a small business will do everything that they can to ensure that the service you receive is of the highest quality.
As they’re not as tied to company policies and hierarchies, a small business should be able to tailor their services to suit your specific needs. As these evolve over time, the service that you receive should too.
Your business is also likely to mean more to those working in a small company, so they should take your satisfaction even more seriously.
From the service that you receive to the price you pay, there are lots of advantages to working with a small business.
So next time you’re looking for a company to supply goods, services or anything else, ignore the big boys and see what the smaller companies can offer to you.